How to raise support tickets on Summize

This is a step by step guide on how to raise support issues or tickets on Summize without leaving the product.

The Summize Customer Hub is packed with answers to many of your questions and is constantly being updated to help you have the best experience on Summize.

Type your search term within the Customer Hub to look for the relevant support page.

If you cannot find the answer you're looking for, raising a support ticket on Summize is seamless. Once a ticket is submitted, the Summize Support team will be alerted and will share progress with you and other stakeholders about the status of the ticket raised.

To send a support ticket:

• Log in to the Summize web app.
• Click on the "?" button on the top right side of your screen.
• A "Help centre" page will appear, scroll down to "Contact support" and click on "Report an issue or bug".
• Answer the relevant questions and click "Submit" to complete the process. Please include screenshots and/or a screen recording alongside a detailed summary of what your activities are, what isn’t working and any other relevant information including the browser being used.
• Once your ticket is submitted, it will be reviewed by the team.

The video below shows the actions detailed above.

How to suggest a product improvement

We love hearing from our customers on how to improve the Summize product.

To suggest product features or updates, simply follow the steps below:

• Log in to the Summize web app.
• Click on the "?" button on the top right side of your screen.
• A "Help centre" page will appear, scroll down to "Contact support" and click on "Suggest an improvement".
• Answer the relevant questions and click "Submit" to complete the process.
• Once your ticket is submitted, your dedicated Customer Success or Implementation Manager will be automatically notified and will keep you updated on your product suggestion.