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      How to Generate a HAR File in Your Browser (Mac & Windows)

      Generating a HAR file can help our Support team quickly diagnose and resolve any problems you encounter. Follow this guide to provide the necessary diagnostic information.

      Troubleshooting issues with the Summize web app often requires detailed information. Since most activities occur within your browser, we can leverage its built-in tools, such as the developer console and network inspector, to streamline the diagnostic process. 

      A HAR (HTTP Archive) file is a log of network requests generated by your browser. It captures details like request and response headers, content, timings, and more. This is extremely useful for our development team to diagnose website performance issues, analyse network traffic, and debug the Summize web app. 

      Here's how you can generate a HAR file in popular browsers: 

       

      Chrome (Mac & Windows): 

      1. Open Chrome DevTools: Right-click anywhere on the webpage and select “Inspect” or press “Command+Option+I” (Mac) or “Control+Shift+I” (Windows).
      2. Go to the Network Tab: In the DevTools panel, click on the "Network" tab, and the recording should start automatically. If it doesn’t, click the round red record button to start capturing network activity. Then, check the “Preserve log” and “Disable cache” checkboxes
      3. Reproduce the Issue: Log into Summize and perform the actions you want to capture in the HAR file.
      4. Save the HAR File: Once you’ve captured the relevant activity, right-click anywhere within the network request list and select "Save all as HAR with content". Choose a location to save the file.

       

      Firefox (Mac & Windows): 

      1. Open Firefox Developer Tools: Right-click anywhere on the webpage and select “Inspect Element” or press “Command+Option+I” (Mac) or “Control+Shift+I” (Windows).
      2. Go to the Network Tab: In the Developer Tools panel, click on the “Network” tab.
      3. Start Recording:  Click the gear icon in the Network tab and ensure "Enable persistent logs" is checked. This ensures the recording isn't cleared when you navigate.
      4. Reproduce the Issue: Log into Summize and perform the actions you want to capture in the HAR file.
      5. Save the HAR File: Right-click anywhere within the network request list and select "Save All As HAR". Choose a location to save the file.

       

      Edge (Mac & Windows): 

      1. Open Edge DevTools: Open a new tab, right-click anywhere on the webpage and select “Inspect” or press “F12”.
      2. Go to the Network Tab: In the DevTools panel, click on the “Network” tab.
      3. The recording starts automatically.
      4. Reproduce the Issue: Log into Summize and perform the actions you want to capture in the HAR file.
      5. Export the HAR File: Right-click anywhere within the network request list and select “Save all as HAR with content”. 

       

      Safari (Mac): 

      1. Enable Developer tools: Go to Safari > Preferences > Advanced and check "Show features for web developers".
      2. Open Web Inspector: Open a new tab, right-click anywhere on the webpage and select "Inspect Element" or go to Develop > Show Web Inspector.
      3. Go to the Network Tab: In the Web Inspector panel, click on the "Network" tab, and the recording of web traffic should start automatically.
      4. Reproduce the Issue: Log into Summize and perform the actions you want to capture in the HAR file.
      5. Export the HAR File: Right-click anywhere within the network request list and select "Export HAR...".